1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floral design services. We are committed to protecting your personal information and your right to privacy.
By using our services to order bouquets, custom floral arrangements, or any other floral products, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us when ordering floral arrangements or contacting our studio:
- Personal Information: Name, email address, phone number, and delivery address for bouquet orders
- Order Details: Flower preferences, color palettes, occasion details, and special requests for custom arrangements
- Payment Information: Payment details are processed securely through our payment providers
- Communication Data: Messages you send regarding floral consultations, custom orders, or general inquiries
- Delivery Information: Recipient names and addresses for bouquet deliveries across New Zealand
3. How We Use Your Information
We use the information we collect for purposes related to our floral design services:
- To create and deliver your custom bouquets and floral arrangements
- To process your orders and manage your account
- To communicate with you about your orders, including delivery updates
- To provide customer support and respond to your inquiries about our flowers
- To send you information about seasonal blooms, special offers, and new collections (with your consent)
- To improve our floral design services and website functionality
- To coordinate same-day delivery services within Nelson and surrounding areas
4. Information Sharing
We may share your information in the following circumstances related to our floral services:
- Delivery Partners: With our delivery personnel to ensure your bouquets reach the correct address
- Payment Processors: With secure payment services to process your floral order transactions
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties or share it for marketing purposes unrelated to our floral services.
5. Data Security
We implement appropriate security measures to protect your personal information related to your bouquet orders and account details. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under New Zealand privacy law, you have the right to:
- Access the personal information we hold about you and your floral order history
- Request correction of inaccurate information in your account
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications about our seasonal collections
- Lodge a complaint with the New Zealand Privacy Commissioner
7. Cookies
We use cookies to enhance your browsing experience on our website. For detailed information about our cookie practices, please see our Cookies Policy.
8. Contact Us
If you have any questions about this Privacy Policy or our floral services, please contact us:
- Address: 77 Campbell Street, Nelson South, Nelson 7010, New Zealand
- Phone: +64211267863
- Email: help@preciousspecial.cv
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this Privacy Policy periodically.